top of page


1. Delivery & Shipping 

When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within Harare are delivered within 24 hours. All orders outside Harare will be shipped in 4 - 7 business days. We will contact you upon receiving your order in order to schedule the delivery. 

Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on destination. 
We will attempt to deliver your items on the date you specify. We will contact you on the day of delivery to ensure someone is available to receive your package. If we are unable to deliver for any reason, we will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery. 

Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you.


In case that incorrect contact details have been provided, redelivery will be charged as per destination.  

2. Refund policy

For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon or voucher if the item(s) is returned within 3 days of the purchase date along with the payment confirmation. 

Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.


3. Disclaimers 

Your use of this site is at your risk. The information, materials and services provided on or through this web site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither Whitecross Pharmacy nor any of their respective affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this web site. The information, materials and services provided on or through this web site may be out of date, and neither Whitecross Pharmacy nor any of their respective affiliates makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law.

All products and services purchased on or through this web site are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.


4.Revisions and Updates

Whitecross Pharmacy reserves the right to alter this information from time to time by posting new revisions or updates on this web site. Please check the shipping info page regularly.

bottom of page