FAQ

Frequently asked questions

How will my order be delivered?


Orders will be delivered by vaya drivers using cars or motor bikes




When can I expect to receive my order?


Harare deliveries:-

Orders placed before 12 noon are delivered on the same day, orders placed after 12 noon will be delivered the next day.

Out of Harare deliveries:-

Due to limited intercity transport, we will call you and make arrangements soon after we receive your order.




Which towns/cities do you deliver to?


We deliver to all the main cities and towns around Zimbabwe.




How much do you charge for delivery?


Harare deliveries:-

Up to 8km: USD 3

9-12km: USD 4

13-20km: USD 5

21km plus: USD 5 up to 20Km +0.25c per incremental km

Out of Harare deliveries:-

Due to limited intercity transport, we will call you and make arrangements soon after we receive your order.




How can I check the status of my order?


You will receiver updates on your registered email.

You can also check the status of your online order at any time by logging into your online profile on our website.

Alternatively, you can call/whatsapp us on +263783910004 or email us at info@whitecross.co.zw with your order number and a member of our team we get back to you.




Can I collect my order?


Yes. While placing your order you can select the "Pick up in Store" option and someone from our team will get in touch with you to schedule your collection time.

You can collect your online order from our branch located at:

1 Borrowdale Lane, Borrowdale, Harare (Trauma Center Branch)

In case you change your mind after selecting the delivery option while placing your online, please call/whatsapp us on +263 7 8391 0004 / +263 2 4288 2228 or email us on info@whitecross.co.zw to schedule your collection time.




Can I make repeat orders once I have a prescription?


Yes, for as long as the prescription is a repeat prescription and is still valid.




Is my data safe?


Your medical data and order history is completely confidential. It will only be viewed and processed by our pharmacy team members. No one else has access to your data. Please also refer to our privacy policy for more details.




Do I need to sign for my delivery?


Yes. All orders for medication require a signature on receipt of delivery.





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